Get Help with Family Caregiving
Role: Visual, UI, and Research
Duration: July - Sept 2019
The get help feature was created to help caregivers have a starting point for finding content on their specific needs and situation. The feature provided them with a personalized library of content for family caregiving.
Challenge
How can AARP help Family caregivers find information that they need when they need it?
Research Insights
In this project, we focused on analytics and Qualitative research methods. From reviewing the analytics we found users came to Family Caregiving and then would leave. We conducted interviews that highlighted people needed a feature to gather information on a specific subject. Many expressed feeling overwhelmed when caregiving and searching for information increased that. The team decided to create a wizard that would ask a set of questions and then provide a content library.
We started by creating a userflow and low-fidelity mockups, which we used to conduct usability tests to understand the type of questions caregivers would be willing to answer and how many should be asked.
Iteration
Based on the usability study, we made slight adjustments to how questions were worded and the options that needed to be available.
Takeaways
Throughout this project, I learned the need for testing often to validate design decisions. This project was challenging because of the different emotions people felt whilst family caregiving and to ensure the feature was not introducing effort we needed to test often and quickly to deliver in the timeline.
